Some products and features aren't available in all countries. Learn more about what's available in your country. If your movie or show buffers, lags, or doesn't play correctly, these troubleshooting solutions can help with most playback issues and errors.
If your movie or show still doesn’t play correctly, play If you are reading this reply on your email, be advised that you cannot reply via email. On your iphone or ipad, open app store.
If prompted, enter your apple id password.